Parties
The seller is Sjøllaget AS
Organization number: 934 988 108
Email: post@sjollaget.no
Lyder Sagens Gate 8,
Bergen, Norway
The buyer is the consumer placing the order, hereinafter referred to as the buyer/purchaser.
Payment
We use the payment services Stripe and Vipps to ensure and simplify payments. We do not store your payment details, as all payment information is processed directly by Stripe or Vipps in accordance with their security standards.
Delivery
We ship orders as quickly as possible. Normal delivery time is 1–3 weeks, depending on the recipient's address. Delays may occur during periods of high demand or unforeseen events.
Right of Withdrawal
The item must be returned in original condition and sealed packaging within 14 days. The buyer is responsible for return costs. If you wish to exercise your right of withdrawal, please contact us at post@sjollaget.no for further instructions.
Defective item - buyer's rights and complaint deadline
If you discover a defect, you must notify us within a reasonable time after the defect was discovered. Complaints can be sent to post@sjollaget.no. We will then assess the case and either offer repair, replacement, price reduction, or refund, depending on the situation.
The right to complain does not apply to errors or damages caused by normal wear and tear, misuse, or external impact.
Dispute Resolution
If an amicable solution is not reached after mediation by the Consumer Council, the parties may request that the Consumer Council refer the dispute to the Consumer Complaints Committee. Decisions made by the Consumer Complaints Committee become legally binding one month after pronouncement. Before the decision becomes legally binding, the parties may bring the dispute before the district court. The case shall primarily be filed at the consumer's venue.
Do you have other questions?
Send us a message at post@sjollaget.no, and we will be happy to help you!
